SPARTAN SMS Privacy Policy

SPARTAN ("Company," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including phone numbers provided for SMS communications.

1. Information We Collect

When you interact with our website, services, or SMS communications, we may collect:

  • Your name, email address, and phone number (if provided via an intake form, registration, or SMS keyword).

  • SMS interaction data, such as message delivery status, response history, and engagement analytics.

  • Other relevant details necessary to provide services and fulfill legal obligations.

2. How We Use Your Information

We use your information, including your phone number, to:

  • ✅ Send SMS messages, including service updates, order alerts, and promotional offers.

  • ✅ Provide customer support and respond to inquiries.

  • ✅ Improve our communication and personalize your experience.

  • ✅ Comply with legal requirements and enforce our policies.

🚫 We do NOT sell, rent, or share your phone number with third parties for marketing purposes.

3. SMS Opt-In, Consent & Messaging Policies

By providing your phone number and opting in, you expressly consent to receive SMS messages from SPARTAN. Messages may include:

  • Order Alerts – Order confirmations, tracking updates, and delivery notifications.

  • Account Notifications – Security alerts, password resets, and account-related updates.

  • Promotional Messages – Special offers, discounts, and marketing promotions.

  • Service Updates – Announcements about policy changes, system updates, and new features.

Message Frequency & Fees: 📲 Message frequency varies, but promotional messages will not exceed 5 messages per month.
💰 Standard message and data rates may apply based on your mobile carrier’s plan.

3.1 Website Opt-In Consent

When you provide your phone number on our website, you must check the opt-in box before submitting the form. The opt-in statement appears near the phone number field and states:

"By providing your phone number, you consent to receive SMS updates from SPARTAN. Message and data rates may apply. Reply STOP to unsubscribe."

🚫 If the opt-in box is not checked, you will not receive SMS messages.

3.2 How We Collect SMS Consent

SPARTAN collects SMS opt-in consent through the following methods:

  • Website Forms – Users must check a box to agree before submitting their phone number.

  • SMS Keywords – Users may text a specific keyword (e.g., "JOIN") to opt in.

  • Verbal Consent – Users may verbally agree to receive SMS messages; a confirmation text will be sent for verification.

⚠️ All opt-ins are recorded for compliance and regulatory purposes and retained for a minimum of four years.

4. Opt-Out & Unsubscribe

You can opt out of SMS communications at any time by replying STOP to any message.

📩 Upon opting out, you will receive a final confirmation message stating:
"SPARTAN: You have unsubscribed. No further messages will be sent. For help, contact support@shipspartan.com."

🚫 Once unsubscribed, you will no longer receive messages unless you opt in again.

5. HELP & Support

If you need assistance, text HELP at any time.

📲 You will receive a response with support details:
"SPARTAN: Need help? Contact support@shipspartan.com or visit https://www.shipspartan.com. Reply STOP to unsubscribe."

Alternatively, contact our support team:
📧 Email: helpdesk@shipspartan.com
🌐 Website: https://www.shipspartan.com

6. Data Protection, Sharing & Compliance

SPARTAN takes privacy and security seriously. We:

✅ Implement strict security measures to prevent unauthorized access to your data.
✅ Do not sell, share, or rent SMS opt-in data to third parties.
✅ Only use third-party service providers (e.g., SMS platforms) that are contractually obligated to protect your data.
✅ Securely store consent details, including the date and method of opt-in, for compliance verification.
✅ Retain SMS opt-in data for a minimum of four years, in line with regulatory requirements.
✅ Adhere to TCR (The Campaign Registry) requirements, TCPA (Telephone Consumer Protection Act), and CTIA Messaging Principles & Best Practices.

📌 Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network availability and service conditions.

7. Your Rights & Choices

You have the right to:

✔ Request access, correction, or deletion of your personal information.
✔ Opt out of SMS messages at any time by replying STOP.
✔ Contact us for any privacy-related concerns.

8. Updates to This Privacy Policy

SPARTAN may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

📧 Email: privacy-policy@shipspartan.com
🌐 Website: https://www.shipspartan.com