SPARTAN SMS Terms & Conditions

SPARTAN ("Company," "we," "us," or "our") provides SMS messaging services to deliver important updates, notifications, and promotional messages. By opting in to receive SMS messages from SPARTAN, you agree to these Terms & Conditions and our Privacy Policy.

1. Consent & Opt-In

By providing your phone number and opting in, you expressly agree to receive SMS messages from SPARTAN, which may include:

📦 Order Alerts – Order status updates, tracking notifications, and delivery confirmations.
🔐 Account Notifications – Security alerts, password resets, and account-related messages.
🔥 Promotional Messages – Exclusive offers, discounts, and marketing promotions.
🛠 Service Updates – Policy changes, system updates, and feature enhancements.

1.1 How We Collect Consent

SPARTAN collects SMS opt-in consent through the following methods:

✅ Website Forms – You must check the opt-in box before submitting your phone number.
✅ SMS Keywords – Text JOIN to (312) 605-8600 to opt in.
✅ Verbal Consent – If you verbally agree, a confirmation SMS will be sent to verify your opt-in.

⚠️ All opt-ins are recorded and stored for at least four years for compliance verification with carriers and regulatory authorities.

1.2 Opt-In Confirmation Message

Upon signing up, you will receive a confirmation SMS stating:

"SPARTAN: Thank you for texting JOIN to [Your Number]. You’re subscribed to SPARTAN alerts. Msg&Data rates may apply. Frequency varies. Reply HELP for help, STOP to opt out."

🚫 If you do not receive a confirmation message, your opt-in request may not be processed.

2. Message Frequency

📲 Message frequency varies but will not exceed 5 promotional messages per month unless otherwise specified.
📦 Transactional messages (e.g., order updates) may be sent as needed based on your activity.

3. Message & Data Rates

💰 Standard message and data rates may apply based on your mobile carrier’s plan.
🚫 SPARTAN is not responsible for any SMS charges incurred by your carrier.

4. Opt-Out & Unsubscribe

You may opt out of SMS messages at any time by replying STOP to any message.

📩 Opt-Out Confirmation Message:

"SPARTAN: You have unsubscribed. No further messages will be sent. For help, contact support@shipspartan.com."

🚫 Once unsubscribed, you will no longer receive messages unless you opt in again.

5. HELP & Support

📲 Need assistance? Reply HELP to any message.

📩 Help Response Message:

"SPARTAN: Need help? Contact support@shipspartan.com or visit https://www.shipspartan.com. Reply STOP to unsubscribe."

Alternatively, contact our support team directly:
📧 Email: helpdesk@shipspartan.com
🌐 Website: https://www.shipspartan.com

6. Privacy Policy, Compliance & Data Protection

🔒 Your privacy is important to us. We:
✅ Do not sell, share, rent, or distribute SMS opt-in data to third parties.
✅ Securely store opt-in data for a minimum of four years for compliance purposes.
✅ Use third-party SMS providers who are contractually obligated to protect your data.
✅ Comply with TCR (The Campaign Registry), TCPA (Telephone Consumer Protection Act), and CTIA regulations.

📌 Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network availability and service conditions.

📜 For full details, read our Privacy Policy:
🔗 https://www.shipspartan.com/privacy-policy-sms

7. Terms of Service & Compliance

By using our SMS services, you agree to comply with these Terms & Conditions and SPARTAN’s full Terms of Service:

🔗 https://www.shipspartan.com/terms-conditions-sms

📌 SPARTAN complies with all applicable SMS regulations, including The Campaign Registry (TCR), the Telephone Consumer Protection Act (TCPA), and CTIA Messaging Principles & Best Practices.